I want a product that is currently out of stock. Can I make a request?
Certainly! We are always happy to order something on your behalf if we are out of stock. Likewise, if you don't see something you are looking for from a brand that we carry, we can make a special order for you as well. To make arrangements for a restock, special order, or a pre-order, please contact us for details.
From time to time, we may offer promotional codes for purchases from our website. Please note that such codes can only be applied for purchases of in-stock products.
I have a discount code for your website. How do I use it?
Discount codes can be applied at checkout. Simply enter the code at the right hand side of the shipping and payment info page.
Unless otherwise stated, discount codes cannot be applied for purchases of Anglepoise, Hobonichi, Stendig and Phidon Pens store-exclusive products. Likewise, gift card purchases are excluded from all promotional offers.
Do you offer local pick-up?
We offer store pick-up for local customers at no charge. Our regular shop hours are as follows:
Tuesday - Friday 11:00-17:00
What are the shipping costs within Canada?
All orders with a pre-tax total of $100+ ship for free within Canada. Orders with pre-tax totals of $99.99 or below will ship for a flat rate of $9.95+HST. All orders ship via Canada Post's Expedited Service and includes tracking number.
Do you ship internationally?
All orders to the United States totalling $250+ CAD will ship for free. Orders totalling less than $249.99 CAD will ship for a flat rate of $25 CAD. All orders ship via Canada Post's Expedited Service and includes tracking number.
At the moment, we cannot offer international shipping to the rest of the world through our online shop. If you would like to have something shipped to an international address, please reach out to us to arrange for a special order.
Returns & Exchanges
I've changed my mind about a purchase. Can I make a return? What about an exchange?
We do not offer refunds on purchases. If you have an issue with your order, please contact us to discuss details. The customer may be responsible for all shipping costs relating to any exchange requests.
My pen is not writing as I expect it to. Can you help me out?
We want you to be happy with your purchase. If a product isn't working the way it should, please reach out to our team for assistance and we will help to get it fixed.
My products arrived damaged. What can I do?
Though we will always do our very best to ensure that your products arrive to you in pristine condition, sometimes mistakes can happen in transit. Please contact us as soon as possible once you receive your order if something has gone wrong.