FAQ

Special Requests

I want a product that is currently out of stock. Can I make a request?

Certainly! We are always happy to order something on your behalf if we are out of stock. Likewise, if you don't see something you are looking for from a brand that we carry, we can make a special order for you as well. To make arrangements for a restock, special order, or a pre-order, please contact us for details.

From time to time, we may offer promotional codes for purchases from our website. Please note that such codes can only be applied for purchases of in-stock products.

Promotional Offers

I have a discount code for your website. How do I use it?

Discount codes can be applied at checkout. Simply enter the code at the right hand side of the shipping and payment info page.

Unless otherwise stated, discount codes cannot be applied for purchases of Anglepoise, Hobonichi, Stendig and Phidon Pens store-exclusive products, nor can they be applied to special request orders. Likewise, gift card purchases are excluded from all promotional offers.

Shipping Policy

Do you offer local pick-up?

We offer store pick-up for local customers at no charge. Our regular shop hours are as follows:

Tuesday - Friday   11:00-17:00
Saturday       10:00-16:00

Please have your order pick-up confirmation ready when visiting to receiving your order.

I am located in a nearby neighbourhood. Do you offer local porch delivery?

To avoid postal delays for local customers, we're offering contactless porch delivery for a $5 fee. This option is available for any order $60+ going to one of the qualifying postal codes below.

Cambridge Guelph Kitchener Waterloo 
N1P
N1R
N1S
N1T
N3C
N3E
N3H
N1C
N1E
N1G
N1H
N1K
N1L
N2A
N2B
N2C
N2E
N2G
N2H
N2M
N2N
N2P
N2R
N2J
N2K
N2L
N2T
N2V

 

To take advantage of the local delivery option, first select "Ship" as your delivery option and enter your delivery address at checkout. Once you click "Continue" to move on to the payment page, "Local Delivery" should pop up as an option if your postal code lies within our delivery zone.

What are the shipping costs within Canada?

All orders with a pre-tax total of $100+ ship for free within Canada. Orders with pre-tax totals of $99.99 or below will ship for a flat rate of $9.95+HST. All orders ship via Canada Post's Expedited Service and includes tracking number.

Do you ship internationally?

All orders to the United States totaling $250+ CAD will ship for free. Orders totaling less than $249.99 CAD will ship for a flat rate of $25 CAD. All orders ship via Canada Post's Expedited Service and includes tracking number.

At the moment, we cannot offer international shipping to the rest of the world through our online shop. If you would like to have something shipped to an international address, please reach out to us to arrange for a special order.

How long does it take to process my order?

We aim to ship out most orders within 2-3 business days from the date of purchase. However, on rare occasions, we do fall behind when we receiving larger volumes of order than what our small team can handle. In such cases, it may take up to 7 business days before orders can be packaged for shipment. Rest assured, all orders are fulfilled in chronological order of receipt. We thank you for your patience and understanding.

Please note that some items such as special orders or customization orders may require additional time for fulfillment.

Returns & Exchanges

I've changed my mind about a purchase. Can I make a return? What about an exchange?

We do not offer refunds on purchases. If you have an issue with your order, please contact us to discuss details. The customer may be responsible for all shipping costs relating to any exchange requests.

My pen is not writing as I expect it to. Can you help me out?

We want you to be happy with your purchase. If a product isn't working the way it should, please reach out to our team for assistance and we will help to get it fixed.

My products arrived damaged. What can I do?

Though we will always do our very best to ensure that your products arrive to you in pristine condition, sometimes mistakes can happen in transit. Please contact us as soon as possible once you receive your order if something has gone wrong.